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Criterion
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Paper illustration for Fault Isolation.
Engineering
Fault Isolation
Paper illustration for Communication Plan
Delivery
Communication Plan
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.In technical failures, the visible symptom often gets mixed up with the actual cause. Fault Isolation narrows the fault space and progressively reduces which part of the system is truly affected.When many people need to be informed in parallel and messages would otherwise arrive unevenly or too late, a Communication Plan orders communication reliably. Channels, audiences, and cadences interlock so important information doesn't get lost.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
MediumMediumLowLow
Timedifferent
45-90 min30-180 min45-90 min15-30 min
Participantsdifferent
2-51-62-62-6
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
A3 Report, Action Plan, Root Cause AnalysisFault Isolation Map, Test Log, Excluded Hypotheses, Narrowed Fault AreaCommunication Plan, Channel Matrix, Message CadenceRoot cause notes, Countermeasures
Tagsno overlap
LeanProblem solvingCoachingOperations
TroubleshootingDiagnosisEngineering
CommunicationStakeholdersDeliveryPlanning
Root causeIncidentLeanProblem solving
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