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Criterion
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping
Paper illustration for Team Charter.
Facilitation
Team Charter
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge.When a team is starting fresh or working past each other, Team Charter clarifies the shared working basis. It visibly sets out how collaboration, decision paths, and mutual conduct should work day to day.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
MediumLowMediumLow
Timedifferent
45-90 min45-90 min2-4 h15-30 min
Participantsdifferent
2-53-123-122-6
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop
Outputdifferent
A3 Report, Action Plan, Root Cause AnalysisExpectation Map, Alignment Notes, AgreementsTeam Charter, Working Norms, Role NotesRoot cause notes, Countermeasures
Tagsno overlap
LeanProblem solvingCoachingOperations
AlignmentStakeholdersTeam
TeamAlignmentCollaboration
Root causeIncidentLeanProblem solving
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