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Criterion
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping
Paper illustration for DACI
Decision Making
DACI
Paper illustration of Decision Rights Mapping with its method-specific working model.
Decision Making
Decision Rights Mapping
Purposedifferent
For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge.In cross-functional decisions, responsibilities quickly blur between approval, influence, and execution. DACI arranges these roles so decision pressure, contribution, and information stay cleanly separated.In organizations with many stakeholders, it often blurs who actually decides and who is merely consulted. It separates options, evaluation criteria, and open risks. The result is captured as a Decision Rights matrix and an agreement.
Complexitydifferent
MediumLowLowMedium
Timedifferent
45-90 min45-90 min30-60 min90-180 min
Participantsdifferent
2-53-122-104-12
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop
Outputdifferent
A3 Report, Action Plan, Root Cause AnalysisExpectation Map, Alignment Notes, AgreementsDACI Matrix, Decision Owner, Decision LogDecision Rights Matrix, Agreement
Tagsno overlap
LeanProblem solvingCoachingOperations
AlignmentStakeholdersTeam
DecisionRolesGovernanceAlignment
DecisionGovernanceAlignmentResponsibility
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