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Criterion
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Blameless Postmortem workspace showing the question, observations, and next decision.
DevOps
Blameless Postmortem
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Paper illustration for Learning Review.
Operations
Learning Review
Purposedifferent
For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.After an incident with damage or a near miss, the method creates a sober field for learning without assigning blame. It directs attention to the course of events, conditions, and effective countermeasures.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.After a project phase with mixed results, the method makes learning from the individual case reusable. It connects events, decisions, and systemic conditions into robust insights.
Complexitydifferent
MediumMediumHighMedium
Timedifferent
45-90 min30-90 min2-8 h1-3 h
Participantsdifferent
2-53-122-83-10
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
A3 Report, Action Plan, Root Cause AnalysisPostmortem Doc, Action Items, TimelineProblem Analysis, Decision Analysis, Risk PlanLearning Review Notes, System Factors, Improvement Actions
Tagsno overlap
LeanProblem solvingCoachingOperations
Site Reliability EngineeringIncidentLearningReliability
Problem solvingRoot causeDecisionOperations
LearningRetrospectiveIncidentOperations
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