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Criterion
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Paper scorecard with four perspectives, connected objective cards and columns for measures, targets and initiatives.
Business Strategy
Balanced Scorecard
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.Balanced Scorecard translates strategy into a few interconnected perspectives and metrics. It holds impact, steering, and learning together in daily work instead of narrowing strategy down to financial figures.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
MediumHighHighLow
Timedifferent
45-90 minHalber Tag bis mehrere Wochen2-8 h15-30 min
Participantsdifferent
2-54-122-82-6
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
A3 Report, Action Plan, Root Cause AnalysisBalanced Scorecard, Strategic Measures, Initiative MapProblem Analysis, Decision Analysis, Risk PlanRoot cause notes, Countermeasures
Tagsno overlap
LeanProblem solvingCoachingOperations
StrategyMetricsExecution
Problem solvingRoot causeDecisionOperations
Root causeIncidentLeanProblem solving
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