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Criterion
Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
Empathy Mapping
UX Research
Empathy Mapping
Paper illustration showing three sorted card stacks and an open question about a possible group.
UX Research
Card Sorting
Purposedifferent
For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly.When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.When content only makes sense internally and users can't find the structure again, card sorting exposes their mental order. Terms, groups, and naming are then aligned with the target group's expectations.
Complexitydifferent
HighLowLow
Timedifferent
1-6 Wochen30–60 min20-45 min
Participantsdifferent
4-104-8Based on research question
Formatdifferent
Workshop + asyncWorkshopWorkshop + async
Outputdifferent
8D Report, Containment Plan, Root Cause Evidence, Corrective Action PlanEmpathy Map, Assumptions List, Research GapsContent groups, Label set, IA hypotheses
Tagsno overlap
QualityProblem solvingRoot cause
SynthesisQualitativeWorkshop
Information architectureNavigationStructure
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Affinity Diagramming
UX Research
Affinity Diagramming
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Paper illustration of the Lightning Decision Jam working structure.
Facilitation
Decision Jam