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Criterion
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Blameless Postmortem workspace showing the question, observations, and next decision.
DevOps
Blameless Postmortem
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Incident Command workspace showing the question, observations, and next decision.
DevOps
Incident Command
Purposedifferent
For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.After an incident with damage or a near miss, the method creates a sober field for learning without assigning blame. It directs attention to the course of events, conditions, and effective countermeasures.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.During an acute incident with several people involved, the method creates a clear leadership and communication structure. It reduces chaos when fast coordination and clean situational awareness are both needed at once.
Complexitydifferent
LowMediumHighMedium
Timedifferent
15-30 min30-90 min2-8 hAs needed
Participantsdifferent
2-63-122-84-15
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Root cause notes, CountermeasuresPostmortem Doc, Action Items, TimelineProblem Analysis, Decision Analysis, Risk PlanIncident Log, Action Tracker, Stakeholder Updates
Tagsno overlap
Root causeIncidentLeanProblem solving
Site Reliability EngineeringIncidentLearningReliability
Problem solvingRoot causeDecisionOperations
IncidentOperationsReliability
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