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Criterion
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Blameless Postmortem workspace showing the question, observations, and next decision.
DevOps
Blameless Postmortem
Incident Command workspace showing the question, observations, and next decision.
DevOps
Incident Command
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Purposedifferent
For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.After an incident with damage or a near miss, the method creates a sober field for learning without assigning blame. It directs attention to the course of events, conditions, and effective countermeasures.During an acute incident with several people involved, the method creates a clear leadership and communication structure. It reduces chaos when fast coordination and clean situational awareness are both needed at once.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.
Complexitydifferent
LowMediumMediumHigh
Timedifferent
15-30 min30-90 minAs needed2-8 h
Participantsdifferent
2-63-124-152-8
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Root cause notes, CountermeasuresPostmortem Doc, Action Items, TimelineIncident Log, Action Tracker, Stakeholder UpdatesProblem Analysis, Decision Analysis, Risk Plan
Tagsno overlap
Root causeIncidentLeanProblem solving
Site Reliability EngineeringIncidentLearningReliability
IncidentOperationsReliability
Problem solvingRoot causeDecisionOperations
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