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Criterion
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Paper illustration of a yellow story card, blue rule cards, green example cards and a red question card on a light workspace.
Agile
Example Mapping
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Purposedifferent
For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.When a story carries business rules and exceptions, it brings clarity before implementation. It makes examples, open questions, and boundaries visible enough that the logic becomes jointly sound.When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.
Complexitydifferent
LowMediumLowMedium
Timedifferent
15-30 min45-90 min30-60 min1-4 h
Participantsdifferent
2-62-53-73-8
Formatdifferent
WorkshopWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Root cause notes, CountermeasuresA3 Report, Action Plan, Root Cause AnalysisExample Map, Acceptance Criteria, Open QuestionsProblem Statement, Cause Hypotheses, Confirmed Causes, Action Plan
Tagsno overlap
Root causeIncidentLeanProblem solving
LeanProblem solvingCoachingOperations
Behavior-Driven DevelopmentRequirementsExamplesRefinement
Root causeProblem solvingQualityIncident
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