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Criterion
A structured reflection surfaces what was liked, learned, lacked, and longed for. It is a conversation format and does not validate actions automatically.
Agile
4Ls Retrospective
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration of a review with planned work, actual event sequence, comparison, and assigned improvement actions.
Operations
After-Action Review
Paper illustration for Sailboat Retrospective
Agile
Sailboat Retrospective
Purposedifferent
When a sprint should not only be assessed but also learned from, it captures experience in clear learning categories. It records what worked, what's missing, and what should run differently next time.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.After missions or project phases with unclear outcomes, the method makes visible what actually happened and what can be learned from it. It separates course, effect, and causes so experience turns into solid improvement.When a team wants to read momentum, brakes, and risks together, it offers an easily understandable picture of the situation. It makes drive, obstacles, and headwind visible in the same picture.
Complexitydifferent
LowHighLowLow
Timedifferent
45–75 min0.5-2 Tage20-45 min45-90 min
Participantsdifferent
Team members involved6-123-124-12
Formatdifferent
WorkshopWorkshopWorkshop + asyncWorkshop
Outputdifferent
4Ls Board, Learning Themes, Improvement ActionsService Blueprint, Fail Points, Ownership MapLessons learned, Action items, Event summarySailboat Board, Risks, Improvement Actions
Tagsno overlap
RetrospectiveLearningReflectionTeam
Service designOperationsJourneyBlueprint
LearningOperationsImprovement
RetrospectiveTeamImprovement
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