View methods side by side.
Choose up to four methods. Add them using the search and share the comparison by copying its link.
| Criterion |  Agile WSJF |  UX Design Customer Journey Canvas |  UX Research Customer Journey Mapping |  Product Discovery Kano Model |
|---|---|---|---|---|
Purposedifferent | When many tasks compete for the same capacity, it orders work by economic impact. It makes time lost, benefit, and effort comparable together. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight. |
Complexitydifferent | High | Medium | Medium | Medium |
Timedifferent | 45-90 min | 1-3 h | 2-4 h | 1-2 Tage |
Participantsdifferent | 3-10 | 3-10 | 4-10 | 10-50 |
Formatdifferent | Workshop | Workshop | Workshop | Workshop + async |
Outputdifferent | Ranked Backlog, Cost-of-Delay Assumptions | Customer Journey Canvas, Pain Points, Experience Opportunities | Journey Map, Pain-point List, Opportunity Backlog | Kano Matrix, Feature Classes, Priority Themes |
Tagsno overlap | LeanEconomicsSequencePrioritization | JourneyCustomerService designCanvas | JourneyServiceService design | SatisfactionPrioritizationCustomer |