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Criterion
Visual Management workspace showing the question, observations, and next decision.
Operations
Visual Management
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration of an assumption matrix with prioritized test cards
Decision Making
Assumption Surfacing
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Purposedifferent
With high tempo and many parallel topics, the method makes status, deviations, and priorities visible at a glance. It reduces search effort and prevents what matters from getting lost in daily work.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.Plans often contain assumptions that were never openly stated and remain dangerous precisely because of that. Assumption Surfacing makes these silent premises visible and prioritizes which of them carry the initiative or could sink it.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.
Complexitydifferent
LowMediumLowHigh
Timedifferent
Ongoing120 min initial, dann laufend45-90 min2-6 h
Participantsdifferent
1-203-62-83-10
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Visual Board, Status Indicators, Exception CuesHEART-GSM Table, DashboardAssumption List, Critical Assumptions, Learning PlanFMEA Table, Risk Priority, Mitigation Actions
Tagsno overlap
SignalsOperationsVisual management
MetricsUX researchMeasurementSatisfaction
AssumptionsRiskDecisionDiscovery
RiskQualityOperationsRoot cause
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