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Criterion
Visual Management workspace showing the question, observations, and next decision.
Operations
Visual Management
A paper-based illustration representing Event Modeling with its core stages and visible working result.
Knowledge Modeling
Event Modeling
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Purposedifferent
With high tempo and many parallel topics, the method makes status, deviations, and priorities visible at a glance. It reduces search effort and prevents what matters from getting lost in daily work.Event Modeling connects business workflows with commands, events, and views into one coherent mental model. It helps design behavior, UI, and technical slices from the same underlying logic.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.
Complexitydifferent
LowMediumHighMedium
Timedifferent
Ongoing2-6 h0.5-2 Tage45-90 min
Participantsdifferent
1-202-86-122-5
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Visual Board, Status Indicators, Exception CuesEvent Model, UI Flow, Commands, Read ModelsService Blueprint, Fail Points, Ownership MapA3 Report, Action Plan, Root Cause Analysis
Tagsno overlap
SignalsOperationsVisual management
EventsBlueprintDomain-Driven DesignBehavior
Service designOperationsJourneyBlueprint
LeanProblem solvingCoachingOperations
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