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Criterion
Visual Management workspace showing the question, observations, and next decision.
Operations
Visual Management
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Paper notes move from an inbox to action, project and calendar collections.
Operations
Getting Things Done
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Purposedifferent
With high tempo and many parallel topics, the method makes status, deviations, and priorities visible at a glance. It reduces search effort and prevents what matters from getting lost in daily work.When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.With many open commitments and ideas in daily life, a reliable external storage system emerges. The method relieves the mind so priority and context don't have to compete in memory.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.
Complexitydifferent
LowMediumMediumLow
Timedifferent
Ongoing1-3 Wochen1-2 h Setup, laufend30-120 min
Participantsdifferent
1-204-12 Beobachtungen12-6
Formatdifferent
Workshop + asyncWorkshop + asyncAsyncWorkshop
Outputdifferent
Visual Board, Status Indicators, Exception CuesField Notes, Workflow Insights, Pain PointsAction Lists, Project List, Review RoutineObservation Notes, Improvement Ideas
Tagsno overlap
SignalsOperationsVisual management
UX researchObservationContext
ProductivityPlanningTasksExecution
LeanObservationProcessOperations
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