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| Criterion |  Delivery Value Stream Mapping |  Business Strategy Balanced Scorecard |  UX Research HEART Framework |  Operations Bottleneck Analysis |
|---|---|---|---|---|
Purposedifferent | When delivery work dissolves into wait times, handoffs, and hidden effort, Value Stream Mapping makes the actual flow visible. The method exposes bottlenecks, idle time, and feedback loops so lead time and improvement levers become tangible. | Balanced Scorecard translates strategy into a few interconnected perspectives and metrics. It holds impact, steering, and learning together in daily work instead of narrowing strategy down to financial figures. | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. | For a flow that backs up at one point, the method looks for the capacity limit with the greatest leverage. It explains why extra effort elsewhere barely improves throughput. |
Complexitydifferent | Medium | High | Medium | Medium |
Timedifferent | 1-3 h | Halber Tag bis mehrere Wochen | 120 min initial, dann laufend | 1-3 h |
Participantsdifferent | 4-10 | 4-12 | 3-6 | 3-8 |
Formatdifferent | Workshop | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | Current-state map, Future-state map, Bottleneck list | Balanced Scorecard, Strategic Measures, Initiative Map | HEART-GSM Table, Dashboard | Bottleneck Map, Flow Metrics, Improvement Options, Follow-up Measures |
Tagsno overlap | LeanFlowWasteDelivery | StrategyMetricsExecution | MetricsUX researchMeasurementSatisfaction | FlowMeasurementConstraints |