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Criterion
Paper illustration of two people facing each other, speech bubbles and an open interview notebook.
UX Research
User Interviews
Paper illustration for Pareto Analysis
Decision Making
Pareto Analysis
Paper illustration of a four-quadrant grid with tasks sorted by importance and urgency and translated into actions.
Decision Making
Eisenhower Matrix
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Purposedifferent
When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible.In many problem situations, effect is distributed unequally across many causes. A Pareto Analysis separates the few drivers with high leverage from the long remainder and focuses attention on what measurably moves the needle.It separates true priorities from noise so it becomes clear what should be done now, scheduled, delegated, or dropped.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.
Complexitydifferent
LowLowLowHigh
Timedifferent
30–60 min per interview30-60 min15-30 min2-6 h
Participantsdifferent
1 participant per interview1-61-63-10
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Interview Notes, Themes, Insight SummaryPareto Chart, Top Causes, Focus ListEisenhower Matrix, Action List, Delegation NotesFMEA Table, Risk Priority, Mitigation Actions
Tagsno overlap
QualitativeResearchCustomerDiscovery
PrioritizationQualityFocusRoot cause
PrioritizationFocusTasks
RiskQualityOperationsRoot cause
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