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Criterion
Paper illustration of two people facing each other, speech bubbles and an open interview notebook.
UX Research
User Interviews
Paper illustration of Leverage Points with its method-specific working model.
Systems Thinking
Leverage Points
Affinity Diagramming
UX Research
Affinity Diagramming
Paper illustration for Change Analysis.
Operations
Change Analysis
Purposedifferent
When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible.Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy.When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer.For a deviation after a change, the method isolates the influence of the altered condition. It narrows down which differences are relevant and which are just accompanying noise.
Complexitydifferent
LowHighLowMedium
Timedifferent
30–60 min per interviewHalf day45–90 min45-120 min
Participantsdifferent
1 participant per interview3-123-102-6
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop + async
Outputdifferent
Interview Notes, Themes, Insight SummaryLeverage Map, Action StrategyTheme clusters, Insight statements, Opportunity areasChange Matrix, Cause Hypotheses, Validation Questions, Action List
Tagsno overlap
QualitativeResearchCustomerDiscovery
Systems thinkingChangeStrategy
SynthesisQualitativeRoot cause
ChangeRoot causeTroubleshootingComparison
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