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Criterion
Paper illustration of a participant using a prototype while an observer takes notes beside a highlighted usability issue.
UX Research
Usability Testing
Empathy Mapping
UX Research
Empathy Mapping
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
Affinity Diagramming
UX Research
Affinity Diagramming
Purposedifferent
When a product is built but people get stuck on tasks, usability testing shows the friction at concrete points. Observed use instead of self-report makes visible where orientation, understanding, or interaction breaks down.When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer.
Complexitydifferent
MediumLowMediumLow
Timedifferent
1-2 h je Session30–60 min1-4 Wochen45–90 min
Participantsdifferent
Based on research question4-83-10 Kunden3-10
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop
Outputdifferent
Usability Issues, Severity List, RecommendationsEmpathy Map, Assumptions List, Research GapsConcierge Learnings, Service Blueprint, MVP RisksTheme clusters, Insight statements, Opportunity areas
Tagsno overlap
ValidationUXPrototype
SynthesisQualitativeWorkshop
MVPValidationServiceDiscovery
SynthesisQualitativeRoot cause
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