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Criterion
Paper illustration for Troika Consulting.
Facilitation
Troika Consulting
Paper illustration for Causal Factor Analysis.
Operations
Causal Factor Analysis
Blameless Postmortem workspace showing the question, observations, and next decision.
DevOps
Blameless Postmortem
Paper illustration for Incident Timeline Analysis.
DevOps
Incident Timeline Analysis
Purposedifferent
When someone needs to sort out a concrete work problem, Troika Consulting offers fast peer consulting with a tight focus. The method brings perspectives together without taking responsibility out of the person's hands.For an event with a complicated course, the method breaks down the contributing factors along the timeline. It shows how conditions, decisions, and reactions together produce a course of events.After an incident with damage or a near miss, the method creates a sober field for learning without assigning blame. It directs attention to the course of events, conditions, and effective countermeasures.For an incident with an unclear sequence, the method makes the timeline precisely visible. It separates perception, reaction, and delay so cause and effect become more clearly readable.
Complexitydifferent
LowHighMediumMedium
Timedifferent
30-45 min2-6 h30-90 min60-180 min
Participantsdifferent
3-303-103-123-10
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Advice Notes, Next Actions, Peer InsightsEvent Timeline, Causal Factor Chart, Cause List, Corrective ActionsPostmortem Doc, Action Items, TimelineIncident Timeline, Evidence Log, Delay Analysis, Improvement Actions
Tagsno overlap
FacilitationCoachingLearning
CausalityIncidentRoot causeTimeline
Site Reliability EngineeringIncidentLearningReliability
IncidentTimelineSite Reliability Engineering
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