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Criterion
Paper illustration for Troika Consulting.
Facilitation
Troika Consulting
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Blameless Postmortem workspace showing the question, observations, and next decision.
DevOps
Blameless Postmortem
Incident Command workspace showing the question, observations, and next decision.
DevOps
Incident Command
Purposedifferent
When someone needs to sort out a concrete work problem, Troika Consulting offers fast peer consulting with a tight focus. The method brings perspectives together without taking responsibility out of the person's hands.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.After an incident with damage or a near miss, the method creates a sober field for learning without assigning blame. It directs attention to the course of events, conditions, and effective countermeasures.During an acute incident with several people involved, the method creates a clear leadership and communication structure. It reduces chaos when fast coordination and clean situational awareness are both needed at once.
Complexitydifferent
LowMediumMediumMedium
Timedifferent
30-45 min45-90 min30-90 minAs needed
Participantsdifferent
3-302-53-124-15
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Advice Notes, Next Actions, Peer InsightsA3 Report, Action Plan, Root Cause AnalysisPostmortem Doc, Action Items, TimelineIncident Log, Action Tracker, Stakeholder Updates
Tagsno overlap
FacilitationCoachingLearning
LeanProblem solvingCoachingOperations
Site Reliability EngineeringIncidentLearningReliability
IncidentOperationsReliability
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