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Criterion
Paper illustration of a branching category tree with a highlighted search path and possible dead ends.
UX Research
Tree Testing
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper illustration for PDCA Cycle.
Operations
PDCA Cycle
Paper illustration showing three sorted card stacks and an open question about a possible group.
UX Research
Card Sorting
Purposedifferent
When a navigation exists but search paths still fail, tree testing checks findability without visual distraction. The method shows whether labels, levels, and paths really lead to the intended destination.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.For an improvement that still has to prove itself in everyday work, the method runs it through small learning loops. It connects planning, checking, and standardization into a repeatable learning mode.When content only makes sense internally and users can't find the structure again, card sorting exposes their mental order. Terms, groups, and naming are then aligned with the target group's expectations.
Complexitydifferent
MediumLowLowLow
Timedifferent
1-2 Tage30-120 min1 h bis mehrere Wochen20-45 min
Participantsdifferent
Based on research question2-61-8Based on research question
Formatdifferent
AsyncWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Findability Metrics, Path Analysis, Revised IAObservation Notes, Improvement IdeasPDCA Log, Experiment Plan, Learning Outcome, Standard ChangeContent groups, Label set, IA hypotheses
Tagsno overlap
Information architectureNavigationFindability
LeanObservationProcessOperations
Continuous improvementLeanExperiments
Information architectureNavigationStructure
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