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Criterion
Paper illustration of a branching category tree with a highlighted search path and possible dead ends.
UX Research
Tree Testing
Paper illustration of a review with planned work, actual event sequence, comparison, and assigned improvement actions.
Operations
After-Action Review
Paper illustration showing three sorted card stacks and an open question about a possible group.
UX Research
Card Sorting
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Purposedifferent
When a navigation exists but search paths still fail, tree testing checks findability without visual distraction. The method shows whether labels, levels, and paths really lead to the intended destination.After missions or project phases with unclear outcomes, the method makes visible what actually happened and what can be learned from it. It separates course, effect, and causes so experience turns into solid improvement.When content only makes sense internally and users can't find the structure again, card sorting exposes their mental order. Terms, groups, and naming are then aligned with the target group's expectations.With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.
Complexitydifferent
MediumLowLowMedium
Timedifferent
1-2 Tage20-45 min20-45 min1-3 h
Participantsdifferent
Based on research question3-12Based on research question3-10
Formatdifferent
AsyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Findability Metrics, Path Analysis, Revised IALessons learned, Action items, Event summaryContent groups, Label set, IA hypothesesProcess Map, Handoff List, Improvement Backlog
Tagsno overlap
Information architectureNavigationFindability
LearningOperationsImprovement
Information architectureNavigationStructure
ProcessOperationsImprovement
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