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Criterion
Paper illustration of a branching category tree with a highlighted search path and possible dead ends.
UX Research
Tree Testing
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Paper illustration for TRIZ
Innovation
TRIZ
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Purposedifferent
When a navigation exists but search paths still fail, tree testing checks findability without visual distraction. The method shows whether labels, levels, and paths really lead to the intended destination.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.For technical contradictions or trade-offs, the method looks for solutions that resolve opposing requirements at the same time. It translates limits into an explicit picture of conflict that becomes workable. This produces not just compromises but more elegant principles.When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.
Complexitydifferent
MediumLowHighMedium
Timedifferent
1-2 Tage15-30 min1-4 h1-4 h
Participantsdifferent
Based on research question2-62-83-8
Formatdifferent
AsyncWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Findability Metrics, Path Analysis, Revised IARoot cause notes, CountermeasuresContradiction Statement, Inventive Principles, Solution ConceptsProblem Statement, Cause Hypotheses, Confirmed Causes, Action Plan
Tagsno overlap
Information architectureNavigationFindability
Root causeIncidentLeanProblem solving
InnovationProblem solvingContradictionsCreativity
Root causeProblem solvingQualityIncident
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