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Criterion
Paper illustration for 3-Circle Venn Diagram
Facilitation
3-Circle Venn Diagram
Paper illustration for Change Analysis.
Operations
Change Analysis
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration for Alignment Mapping.
Facilitation
Alignment Mapping
Purposedifferent
When three perspectives matter at the same time, a Three-Circle Venn Diagram shows the overlaps and remainders precisely. It makes visible where shared effect arises and where only a partial perspective applies.For a deviation after a change, the method isolates the influence of the altered condition. It narrows down which differences are relevant and which are just accompanying noise.When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.When several people work toward one goal but hold different mental maps, Alignment Mapping makes the discrepancies visible. It arranges goals, assumptions, and priorities so shared direction becomes verifiable.
Complexitydifferent
LowMediumMediumMedium
Timedifferent
15-45 min45-120 min1-3 h1-2 h
Participantsdifferent
2-82-63-104-12
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop
Outputdifferent
Venn Diagram, Overlap Notes, DifferentiatorsChange Matrix, Cause Hypotheses, Validation Questions, Action ListCustomer Journey Canvas, Pain Points, Experience OpportunitiesAlignment Map, Open Issues, Decision Questions
Tagsno overlap
ComparisonFacilitationAlignment
ChangeRoot causeTroubleshootingComparison
JourneyCustomerService designCanvas
AlignmentStakeholdersStrategyFacilitation
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