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| Criterion |  Facilitation Team Charter |  UX Research Customer Journey Mapping |  Architecture Software Architecture Canvas |  UX Design Customer Journey Canvas |
|---|---|---|---|---|
Purposedifferent | When a team is starting fresh or working past each other, Team Charter clarifies the shared working basis. It visibly sets out how collaboration, decision paths, and mutual conduct should work day to day. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | The Software Architecture Canvas reduces a system to the most important architecture decisions, constraints, and interfaces. It is useful when teams need a resilient overall picture quickly. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | Medium | Medium | Low | Medium |
Timedifferent | 2-4 h | 2-4 h | 1-2 h | 1-3 h |
Participantsdifferent | 3-12 | 4-10 | 3-10 | 3-10 |
Formatsame | Workshop | Workshop | Workshop | Workshop |
Outputdifferent | Team Charter, Working Norms, Role Notes | Journey Map, Pain-point List, Opportunity Backlog | Architecture Canvas, Goals, Constraints, Quality Attributes | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | TeamAlignmentCollaboration | JourneyServiceService design | CanvasArchitectureAlignmentWorkshop | JourneyCustomerService designCanvas |