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Criterion
Surveys method illustration showing its working structure
UX Research
Surveys
Paper illustration of two people facing each other, speech bubbles and an open interview notebook.
UX Research
User Interviews
Affinity Diagramming
UX Research
Affinity Diagramming
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
Purposedifferent
When a topic needs to be validated broadly and many people can answer the same question, surveys gather structured feedback in a scalable form. Answers become comparable and segmentable instead of remaining merely anecdotal.When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible.When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer.When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.
Complexitydifferent
MediumLowLowMedium
Timedifferent
3-14 Tage30–60 min per interview45–90 min1-4 Wochen
Participantsdifferent
50+1 participant per interview3-103-10 Kunden
Formatdifferent
AsyncWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Survey Results, Charts, Segment InsightsInterview Notes, Themes, Insight SummaryTheme clusters, Insight statements, Opportunity areasConcierge Learnings, Service Blueprint, MVP Risks
Tagsno overlap
QuantitativeResearchValidation
QualitativeResearchCustomerDiscovery
SynthesisQualitativeRoot cause
MVPValidationServiceDiscovery
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