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Criterion
Paper illustration for Solution Interview
Product Discovery
Solution Interview
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper scorecard with four perspectives, connected objective cards and columns for measures, targets and initiatives.
Business Strategy
Balanced Scorecard
Paper illustration of Counter Metrics with its method-specific working model.
Product Strategy
Counter Metrics
Purposedifferent
When a solution idea is already on the table, it checks how it is understood and evaluated. It looks for resonance, objections, and missing fit early in the conversation.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.Balanced Scorecard translates strategy into a few interconnected perspectives and metrics. It holds impact, steering, and learning together in daily work instead of narrowing strategy down to financial figures.When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions.
Complexitydifferent
MediumMediumHighLow
Timedifferent
30-60 min je Interview120 min initial, dann laufendHalber Tag bis mehrere Wochen30-60 min
Participantsdifferent
5-10 Interviews3-64-122-6
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Solution Feedback, Objection List, Validation NotesHEART-GSM Table, DashboardBalanced Scorecard, Strategic Measures, Initiative MapCounter Metric List, Guardrail Definitions
Tagsno overlap
ValidationInterviewsPrototype
MetricsUX researchMeasurementSatisfaction
StrategyMetricsExecution
MetricsMeasurementStrategyExperiments
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