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Criterion
Paper illustration for Soft Systems Methodology.
Systems Thinking
Soft Systems Methodology
Paper illustration of many question cards around one challenge
Facilitation
Question Burst
Paper illustration of an activity-role table with clear RACI assignments and one highlighted accountable role per activity.
Operations
RACI Matrix
Paper illustration for DACI
Decision Making
DACI
Purposedifferent
Soft Systems Methodology helps explore unclear or politically charged problems systematically. Instead of forcing a quick answer, the method builds a shared understanding of perspectives and room for action.When a problem gets covered up too quickly with answers, Question Burst puts the better question at the center. The format opens the thinking space before the group commits to an interpretation.With unclear responsibilities across several roles or areas, the method creates unambiguous accountability logic. It reduces friction because decision, execution, contribution, and information become separately visible.In cross-functional decisions, responsibilities quickly blur between approval, influence, and execution. DACI arranges these roles so decision pressure, contribution, and information stay cleanly separated.
Complexitydifferent
HighLowLowLow
Timedifferent
0.5-3 Tage15-30 min45-90 min30-60 min
Participantsdifferent
5-152-82-82-10
Formatdifferent
WorkshopWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Rich Picture, Root Definitions, Conceptual Models, Change AgendaQuestion List, Reframed Challenge, Learning PromptsRACI Matrix, Responsibility Map, Decision NotesDACI Matrix, Decision Owner, Decision Log
Tagsno overlap
Soft systemsComplexitySensemakingSystems thinking
QuestionsReframingFacilitationSensemaking
RolesResponsibilityGovernanceOperations
DecisionRolesGovernanceAlignment
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