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Criterion
Paper illustration for Soft Systems Methodology.
Systems Thinking
Soft Systems Methodology
Empathy Mapping
UX Research
Empathy Mapping
Rich Picture workspace showing the question, observations, and next decision.
Systems Thinking
Rich Picture
Affinity Diagramming
UX Research
Affinity Diagramming
Purposedifferent
Soft Systems Methodology helps explore unclear or politically charged problems systematically. Instead of forcing a quick answer, the method builds a shared understanding of perspectives and room for action.When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.A Rich Picture brings an unclear situation onto a shared drawing. It captures actors, tensions, information flows, and blind spots before the team jumps to solutions too early.When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer.
Complexitydifferent
HighLowLowLow
Timedifferent
0.5-3 Tage30–60 min30-90 min45–90 min
Participantsdifferent
5-154-82-103-10
Formatsame
WorkshopWorkshopWorkshopWorkshop
Outputdifferent
Rich Picture, Root Definitions, Conceptual Models, Change AgendaEmpathy Map, Assumptions List, Research GapsRich Picture, Problem Framing NotesTheme clusters, Insight statements, Opportunity areas
Tagsno overlap
Soft systemsComplexitySensemakingSystems thinking
SynthesisQualitativeWorkshop
Systems thinkingSoft systemsFramingVisualization
SynthesisQualitativeRoot cause
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