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Criterion
Paper illustration for Soft Systems Methodology.
Systems Thinking
Soft Systems Methodology
Paper illustration for Causal Factor Analysis.
Operations
Causal Factor Analysis
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
Purposedifferent
Soft Systems Methodology helps explore unclear or politically charged problems systematically. Instead of forcing a quick answer, the method builds a shared understanding of perspectives and room for action.For an event with a complicated course, the method breaks down the contributing factors along the timeline. It shows how conditions, decisions, and reactions together produce a course of events.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly.
Complexitydifferent
HighHighLowHigh
Timedifferent
0.5-3 Tage2-6 h15-30 min1-6 Wochen
Participantsdifferent
5-153-102-64-10
Formatdifferent
WorkshopWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Rich Picture, Root Definitions, Conceptual Models, Change AgendaEvent Timeline, Causal Factor Chart, Cause List, Corrective ActionsRoot cause notes, Countermeasures8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan
Tagsno overlap
Soft systemsComplexitySensemakingSystems thinking
CausalityIncidentRoot causeTimeline
Root causeIncidentLeanProblem solving
QualityProblem solvingRoot cause
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