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Criterion
Paper illustration for Soft Systems Methodology.
Systems Thinking
Soft Systems Methodology
Paper illustration for Accountability Ladder
Operations
Accountability Ladder
Paper illustration of an activity-role table with clear RACI assignments and one highlighted accountable role per activity.
Operations
RACI Matrix
Paper illustration of Decision Rights Mapping with its method-specific working model.
Decision Making
Decision Rights Mapping
Purposedifferent
Soft Systems Methodology helps explore unclear or politically charged problems systematically. Instead of forcing a quick answer, the method builds a shared understanding of perspectives and room for action.With defensive reactions to problems, the method shifts the view from justification to ownership. It makes visible which reaction stage a person or team is currently stuck on.With unclear responsibilities across several roles or areas, the method creates unambiguous accountability logic. It reduces friction because decision, execution, contribution, and information become separately visible.In organizations with many stakeholders, it often blurs who actually decides and who is merely consulted. It separates options, evaluation criteria, and open risks. The result is captured as a Decision Rights matrix and an agreement.
Complexitydifferent
HighLowLowMedium
Timedifferent
0.5-3 Tage20-45 min45-90 min90-180 min
Participantsdifferent
5-151-82-84-12
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Rich Picture, Root Definitions, Conceptual Models, Change AgendaOwnership Reflection, Action Commitment, Coaching NotesRACI Matrix, Responsibility Map, Decision NotesDecision Rights Matrix, Agreement
Tagsno overlap
Soft systemsComplexitySensemakingSystems thinking
ResponsibilityLeadershipTeam
RolesResponsibilityGovernanceOperations
DecisionGovernanceAlignmentResponsibility
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