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Criterion
Paper illustration for Soft Systems Methodology.
Systems Thinking
Soft Systems Methodology
Paper illustration for Accountability Ladder
Operations
Accountability Ladder
Paper illustration for DACI
Decision Making
DACI
Paper illustration of an activity-role table with clear RACI assignments and one highlighted accountable role per activity.
Operations
RACI Matrix
Purposedifferent
Soft Systems Methodology helps explore unclear or politically charged problems systematically. Instead of forcing a quick answer, the method builds a shared understanding of perspectives and room for action.With defensive reactions to problems, the method shifts the view from justification to ownership. It makes visible which reaction stage a person or team is currently stuck on.In cross-functional decisions, responsibilities quickly blur between approval, influence, and execution. DACI arranges these roles so decision pressure, contribution, and information stay cleanly separated.With unclear responsibilities across several roles or areas, the method creates unambiguous accountability logic. It reduces friction because decision, execution, contribution, and information become separately visible.
Complexitydifferent
HighLowLowLow
Timedifferent
0.5-3 Tage20-45 min30-60 min45-90 min
Participantsdifferent
5-151-82-102-8
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Rich Picture, Root Definitions, Conceptual Models, Change AgendaOwnership Reflection, Action Commitment, Coaching NotesDACI Matrix, Decision Owner, Decision LogRACI Matrix, Responsibility Map, Decision Notes
Tagsno overlap
Soft systemsComplexitySensemakingSystems thinking
ResponsibilityLeadershipTeam
DecisionRolesGovernanceAlignment
RolesResponsibilityGovernanceOperations
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