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| Criterion |  Facilitation Six Thinking Hats |  UX Design Service Blueprinting |  Facilitation Decision Jam |  Operations A3 Problem Solving |
|---|---|---|---|---|
Purposedifferent | When a topic gets stuck too quickly in the same thinking mode, Six Thinking Hats deliberately separates the perspectives. This means facts, risks, creativity, and emotional signals get worked through one after another instead of mixed together. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a decision is stuck, Decision Jam loosens the knot through structured separation of problem, idea, and selection. The format creates movement without jumping prematurely at the first seemingly elegant answer. | For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together. |
Complexitydifferent | Medium | High | Low | Medium |
Timedifferent | 45-90 min | 0.5-2 Tage | 60-90 min | 45-90 min |
Participantsdifferent | 4-12 | 6-12 | 4-10 | 2-5 |
Formatdifferent | Workshop | Workshop | Workshop | Workshop + async |
Outputdifferent | Perspective Notes, Decision Inputs, Action Items | Service Blueprint, Fail Points, Ownership Map | Problem Cluster, Prioritized Challenge, Experiment | A3 Report, Action Plan, Root Cause Analysis |
Tagsno overlap | FacilitationOptionsDecision | Service designOperationsJourneyBlueprint | FacilitationDecisionProblem solvingWorkshop | LeanProblem solvingCoachingOperations |