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Criterion
Paper matrix with six colored hat cards for information, feeling, value, caution, ideas and process control.
Facilitation
Six Thinking Hats
Incident Command workspace showing the question, observations, and next decision.
DevOps
Incident Command
Paper illustration of the Lightning Decision Jam working structure.
Facilitation
Decision Jam
Blameless Postmortem workspace showing the question, observations, and next decision.
DevOps
Blameless Postmortem
Purposedifferent
When a topic gets stuck too quickly in the same thinking mode, Six Thinking Hats deliberately separates the perspectives. This means facts, risks, creativity, and emotional signals get worked through one after another instead of mixed together.During an acute incident with several people involved, the method creates a clear leadership and communication structure. It reduces chaos when fast coordination and clean situational awareness are both needed at once.When a decision is stuck, Decision Jam loosens the knot through structured separation of problem, idea, and selection. The format creates movement without jumping prematurely at the first seemingly elegant answer.After an incident with damage or a near miss, the method creates a sober field for learning without assigning blame. It directs attention to the course of events, conditions, and effective countermeasures.
Complexitydifferent
MediumMediumLowMedium
Timedifferent
45-90 minAs needed60-90 min30-90 min
Participantsdifferent
4-124-154-103-12
Formatdifferent
WorkshopWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Perspective Notes, Decision Inputs, Action ItemsIncident Log, Action Tracker, Stakeholder UpdatesProblem Cluster, Prioritized Challenge, ExperimentPostmortem Doc, Action Items, Timeline
Tagsno overlap
FacilitationOptionsDecision
IncidentOperationsReliability
FacilitationDecisionProblem solvingWorkshop
Site Reliability EngineeringIncidentLearningReliability
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