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Criterion
Paper matrix with six colored hat cards for information, feeling, value, caution, ideas and process control.
Facilitation
Six Thinking Hats
Incident Command workspace showing the question, observations, and next decision.
DevOps
Incident Command
Blameless Postmortem workspace showing the question, observations, and next decision.
DevOps
Blameless Postmortem
Paper illustration for Learning Review.
Operations
Learning Review
Purposedifferent
When a topic gets stuck too quickly in the same thinking mode, Six Thinking Hats deliberately separates the perspectives. This means facts, risks, creativity, and emotional signals get worked through one after another instead of mixed together.During an acute incident with several people involved, the method creates a clear leadership and communication structure. It reduces chaos when fast coordination and clean situational awareness are both needed at once.After an incident with damage or a near miss, the method creates a sober field for learning without assigning blame. It directs attention to the course of events, conditions, and effective countermeasures.After a project phase with mixed results, the method makes learning from the individual case reusable. It connects events, decisions, and systemic conditions into robust insights.
Complexitysame
MediumMediumMediumMedium
Timedifferent
45-90 minAs needed30-90 min1-3 h
Participantsdifferent
4-124-153-123-10
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Perspective Notes, Decision Inputs, Action ItemsIncident Log, Action Tracker, Stakeholder UpdatesPostmortem Doc, Action Items, TimelineLearning Review Notes, System Factors, Improvement Actions
Tagsno overlap
FacilitationOptionsDecision
IncidentOperationsReliability
Site Reliability EngineeringIncidentLearningReliability
LearningRetrospectiveIncidentOperations
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