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Criterion
Paper illustration of Shape Up with its method-specific working model.
Delivery
Shape Up
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration for Weekly Review.
Operations
Weekly Review
Paper illustration for Communication Plan
Delivery
Communication Plan
Purposedifferent
Shape Up helps clarify scope, sequence, and delivery flow. It makes work boundaries and decisions explicit and captures results as pitches, bet-table decisions, and hill charts.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.In a week with many open loops, the method creates distance from operational noise. It organizes commitments, calendar, and projects so the next week becomes workable.When many people need to be informed in parallel and messages would otherwise arrive unevenly or too late, a Communication Plan orders communication reliably. Channels, audiences, and cadences interlock so important information doesn't get lost.
Complexitydifferent
MediumHighLowLow
Timedifferent
6 Wochen Cycle + 2 Wochen Cool-Down0.5-2 Tage30-60 min45-90 min
Participantsdifferent
2-4 pro Pitch6-1212-6
Formatdifferent
Workshop + asyncWorkshopAsyncWorkshop + async
Outputdifferent
Pitches, Bet-table decisions, Hill charts, Cooldown outcomesService Blueprint, Fail Points, Ownership MapUpdated Task System, Weekly Focus, Next ActionsCommunication Plan, Channel Matrix, Message Cadence
Tagsno overlap
PlanningDeliveryAutonomy
Service designOperationsJourneyBlueprint
ProductivityExecutionPlanning
CommunicationStakeholdersDeliveryPlanning
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