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| Criterion | ![]() Delivery Shape Up | ![]() UX Design Service Blueprinting | ![]() Operations Getting Things Done | ![]() UX Design Customer Journey Canvas |
|---|---|---|---|---|
Purposedifferent | Shape Up helps clarify scope, sequence, and delivery flow. It makes work boundaries and decisions explicit and captures results as pitches, bet-table decisions, and hill charts. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | With many open commitments and ideas in daily life, a reliable external storage system emerges. The method relieves the mind so priority and context don't have to compete in memory. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | Medium | High | Medium | Medium |
Timedifferent | 6 Wochen Cycle + 2 Wochen Cool-Down | 0.5-2 Tage | 1-2 h Setup, laufend | 1-3 h |
Participantsdifferent | 2-4 pro Pitch | 6-12 | 1 | 3-10 |
Formatdifferent | Workshop + async | Workshop | Async | Workshop |
Outputdifferent | Pitches, Bet-table decisions, Hill charts, Cooldown outcomes | Service Blueprint, Fail Points, Ownership Map | Action Lists, Project List, Review Routine | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | PlanningDeliveryAutonomy | Service designOperationsJourneyBlueprint | ProductivityPlanningTasksExecution | JourneyCustomerService designCanvas |



