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Criterion
Paper illustration of Shape Up with its method-specific working model.
Delivery
Shape Up
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration for Communication Plan
Delivery
Communication Plan
Paper illustration for ALPEN Method
Operations
ALPEN Method
Purposedifferent
Shape Up helps clarify scope, sequence, and delivery flow. It makes work boundaries and decisions explicit and captures results as pitches, bet-table decisions, and hill charts.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.When many people need to be informed in parallel and messages would otherwise arrive unevenly or too late, a Communication Plan orders communication reliably. Channels, audiences, and cadences interlock so important information doesn't get lost.With an overloaded day full of too many tasks, a realistic picture of the day emerges. The method connects estimating, deciding, and buffer thinking so planning fits available energy and time.
Complexitydifferent
MediumHighLowLow
Timedifferent
6 Wochen Cycle + 2 Wochen Cool-Down0.5-2 Tage45-90 min10-20 min daily
Participantsdifferent
2-4 pro Pitch6-122-61
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncAsync
Outputdifferent
Pitches, Bet-table decisions, Hill charts, Cooldown outcomesService Blueprint, Fail Points, Ownership MapCommunication Plan, Channel Matrix, Message CadenceDaily Plan, Time Estimates, Review Notes
Tagsno overlap
PlanningDeliveryAutonomy
Service designOperationsJourneyBlueprint
CommunicationStakeholdersDeliveryPlanning
PlanningTime managementProductivityOperations
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