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| Criterion |  Delivery Shape Up |  UX Design Customer Journey Canvas |  Agile Story Splitting |  UX Design Service Blueprinting |
|---|---|---|---|---|
Purposedifferent | Shape Up helps clarify scope, sequence, and delivery flow. It makes work boundaries and decisions explicit and captures results as pitches, bet-table decisions, and hill charts. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When a story becomes too large for a clean flow, it breaks scope down along value and risk. It shapes the work into a form that ships earlier and is easier to verify. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. |
Complexitydifferent | Medium | Medium | Medium | High |
Timedifferent | 6 Wochen Cycle + 2 Wochen Cool-Down | 1-3 h | 30-60 min | 0.5-2 Tage |
Participantsdifferent | 2-4 pro Pitch | 3-10 | 2-6 | 6-12 |
Formatdifferent | Workshop + async | Workshop | Workshop + async | Workshop |
Outputdifferent | Pitches, Bet-table decisions, Hill charts, Cooldown outcomes | Customer Journey Canvas, Pain Points, Experience Opportunities | Smaller Stories, Acceptance Criteria, Split Rationale | Service Blueprint, Fail Points, Ownership Map |
Tagsno overlap | PlanningDeliveryAutonomy | JourneyCustomerService designCanvas | BacklogIterationDelivery | Service designOperationsJourneyBlueprint |