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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Views and Beyond method illustration showing its working structure
Architecture
Views and Beyond
Software Architecture Canvas method illustration showing its working structure
Architecture
Software Architecture Canvas
Paper illustration for Alignment Mapping.
Facilitation
Alignment Mapping
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.Views and Beyond organizes architecture into several views so no single diagram has to do everything at once. This makes it possible to choose the representation that fits the stakeholder's question.The Software Architecture Canvas reduces a system to the most important architecture decisions, constraints, and interfaces. It is useful when teams need a resilient overall picture quickly.When several people work toward one goal but hold different mental maps, Alignment Mapping makes the discrepancies visible. It arranges goals, assumptions, and priorities so shared direction becomes verifiable.
Complexitydifferent
HighMediumLowMedium
Timedifferent
0.5-2 Tage1-3 Tage1-2 h1-2 h
Participantsdifferent
6-121-43-104-12
Formatdifferent
WorkshopWorkshop + asyncWorkshopWorkshop
Outputdifferent
Service Blueprint, Fail Points, Ownership MapArchitecture Views, Cross-view Notes, RationaleArchitecture Canvas, Goals, Constraints, Quality AttributesAlignment Map, Open Issues, Decision Questions
Tagsno overlap
Service designOperationsJourneyBlueprint
DocumentationStakeholdersArchitecture
CanvasArchitectureAlignmentWorkshop
AlignmentStakeholdersStrategyFacilitation
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