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| Criterion |  UX Design Service Blueprinting |  Architecture Views and Beyond |  Operations 8D Problem Solving |  Operations Failure Mode and Effects Analysis |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | Views and Beyond organizes architecture into several views so no single diagram has to do everything at once. This makes it possible to choose the representation that fits the stakeholder's question. | For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly. | For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability. |
Complexitydifferent | High | Medium | High | High |
Timedifferent | 0.5-2 Tage | 1-3 Tage | 1-6 Wochen | 2-6 h |
Participantsdifferent | 6-12 | 1-4 | 4-10 | 3-10 |
Formatdifferent | Workshop | Workshop + async | Workshop + async | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Architecture Views, Cross-view Notes, Rationale | 8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan | FMEA Table, Risk Priority, Mitigation Actions |
Tagsno overlap | Service designOperationsJourneyBlueprint | DocumentationStakeholdersArchitecture | QualityProblem solvingRoot cause | RiskQualityOperationsRoot cause |