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| Criterion |  UX Design Service Blueprinting |  Operations Theory of Constraints |  Operations Bottleneck Analysis |  Operations After-Action Review |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | For a system that does not get faster despite effort, the method directs attention to the bottleneck. It concentrates improvement on the point that actually limits throughput. | For a flow that backs up at one point, the method looks for the capacity limit with the greatest leverage. It explains why extra effort elsewhere barely improves throughput. | After missions or project phases with unclear outcomes, the method makes visible what actually happened and what can be learned from it. It separates course, effect, and causes so experience turns into solid improvement. |
Complexitydifferent | High | High | Medium | Low |
Timedifferent | 0.5-2 Tage | 2-4 h Analyse, laufend | 1-3 h | 20-45 min |
Participantsdifferent | 6-12 | 3-12 | 3-8 | 3-12 |
Formatdifferent | Workshop | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Constraint Map, Improvement Plan, Flow Metrics | Bottleneck Map, Flow Metrics, Improvement Options, Follow-up Measures | Lessons learned, Action items, Event summary |
Tagsno overlap | Service designOperationsJourneyBlueprint | OperationsConstraintsFlowImprovement | FlowMeasurementConstraints | LearningOperationsImprovement |