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| Criterion |  UX Design Service Blueprinting |  Architecture Software Architecture Canvas |  Facilitation Alignment Mapping |  UX Design Customer Journey Canvas |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | The Software Architecture Canvas reduces a system to the most important architecture decisions, constraints, and interfaces. It is useful when teams need a resilient overall picture quickly. | When several people work toward one goal but hold different mental maps, Alignment Mapping makes the discrepancies visible. It arranges goals, assumptions, and priorities so shared direction becomes verifiable. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | High | Low | Medium | Medium |
Timedifferent | 0.5-2 Tage | 1-2 h | 1-2 h | 1-3 h |
Participantsdifferent | 6-12 | 3-10 | 4-12 | 3-10 |
Formatsame | Workshop | Workshop | Workshop | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Architecture Canvas, Goals, Constraints, Quality Attributes | Alignment Map, Open Issues, Decision Questions | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | Service designOperationsJourneyBlueprint | CanvasArchitectureAlignmentWorkshop | AlignmentStakeholdersStrategyFacilitation | JourneyCustomerService designCanvas |