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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration of Request for Comments (RFC) with its method-specific working model.
Architecture
Request for Comments
Paper illustration of two considered options leading to a decision record with a marked status and visible consequences.
Architecture
Architecture Decision Record
Paper illustration for Argument Mapping
Decision Making
Argument Mapping
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.An RFC clarifies architecture context, options, and consequences. It structures technical context, alternatives, tradeoffs, open questions, and review feedback, and captures the result as an RFC document, reviewer comments, and a decision rationale.An ADR permanently records an architecture decision with context, trade-offs, and consequence. It creates continuity for later changes because the decision path stays traceable.When statements, evidence, and counterarguments get mixed up, a debate quickly loses its structure. Argument Mapping breaks a thesis down into its reasoning and makes visible what it really rests on.
Complexitydifferent
HighMediumLowMedium
Timedifferent
0.5-2 Tage1-3 Wochen vom Draft bis zur Entscheidung15-45 min1-3 h
Participantsdifferent
6-123-20 Reviewer1-31-8
Formatdifferent
WorkshopAsyncAsyncWorkshop + async
Outputdifferent
Service Blueprint, Fail Points, Ownership MapRFC document, Reviewer comments, Decision rationale, Follow-up ADR or ticketsADR File, Decision Log, RationaleArgument Map, Evidence Gaps, Decision Rationale
Tagsno overlap
Service designOperationsJourneyBlueprint
ArchitectureDecisionAsyncGovernance
ArchitectureRationaleDocumentationGovernance
SensemakingDecisionRationale
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