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| Criterion |  UX Design Service Blueprinting |  Operations RACI Matrix |  Delivery RAID Log |  Decision Making DACI |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | With unclear responsibilities across several roles or areas, the method creates unambiguous accountability logic. It reduces friction because decision, execution, contribution, and information become separately visible. | Helps clarify scope, sequence, and delivery flow in concrete terms. It makes work, boundaries, and order steerable. The result is captured as a RAID Log and a source for status reporting. | In cross-functional decisions, responsibilities quickly blur between approval, influence, and execution. DACI arranges these roles so decision pressure, contribution, and information stay cleanly separated. |
Complexitydifferent | High | Low | Low | Low |
Timedifferent | 0.5-2 Tage | 45-90 min | 30 min Setup, dann laufend | 30-60 min |
Participantsdifferent | 6-12 | 2-8 | 1-3 maintaining, briefing for everyone | 2-10 |
Formatdifferent | Workshop | Workshop + async | Async | Workshop + async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | RACI Matrix, Responsibility Map, Decision Notes | RAID Log, Status Report Source | DACI Matrix, Decision Owner, Decision Log |
Tagsno overlap | Service designOperationsJourneyBlueprint | RolesResponsibilityGovernanceOperations | RiskTrackingStakeholdersGovernance | DecisionRolesGovernanceAlignment |