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| Criterion |  UX Design Service Blueprinting |  Operations RACI Matrix |  Delivery RAID Log |  UX Design Customer Journey Canvas |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | With unclear responsibilities across several roles or areas, the method creates unambiguous accountability logic. It reduces friction because decision, execution, contribution, and information become separately visible. | Helps clarify scope, sequence, and delivery flow in concrete terms. It makes work, boundaries, and order steerable. The result is captured as a RAID Log and a source for status reporting. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | High | Low | Low | Medium |
Timedifferent | 0.5-2 Tage | 45-90 min | 30 min Setup, dann laufend | 1-3 h |
Participantsdifferent | 6-12 | 2-8 | 1-3 maintaining, briefing for everyone | 3-10 |
Formatdifferent | Workshop | Workshop + async | Async | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | RACI Matrix, Responsibility Map, Decision Notes | RAID Log, Status Report Source | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | Service designOperationsJourneyBlueprint | RolesResponsibilityGovernanceOperations | RiskTrackingStakeholdersGovernance | JourneyCustomerService designCanvas |