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| Criterion |  UX Design Service Blueprinting |  Operations RACI Matrix |  Operations Failure Mode and Effects Analysis |  UX Design Customer Journey Canvas |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | With unclear responsibilities across several roles or areas, the method creates unambiguous accountability logic. It reduces friction because decision, execution, contribution, and information become separately visible. | For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | High | Low | High | Medium |
Timedifferent | 0.5-2 Tage | 45-90 min | 2-6 h | 1-3 h |
Participantsdifferent | 6-12 | 2-8 | 3-10 | 3-10 |
Formatdifferent | Workshop | Workshop + async | Workshop | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | RACI Matrix, Responsibility Map, Decision Notes | FMEA Table, Risk Priority, Mitigation Actions | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | Service designOperationsJourneyBlueprint | RolesResponsibilityGovernanceOperations | RiskQualityOperationsRoot cause | JourneyCustomerService designCanvas |