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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration of a six-field PESTLE grid
Business Strategy
PESTLE Analysis
Paper illustration of VRIO Framework with its method-specific working model.
Business Strategy
VRIO Framework
Paper illustration of a two-by-two Ansoff Matrix with four growth directions
Business Strategy
Ansoff Matrix
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.PESTLE Analysis makes political, economic, social, technological, legal, and environmental influences visible. The environment of an initiative is thereby read systematically instead of through isolated trends.The VRIO Framework rates resources and capabilities on whether they are Valuable, Rare, Inimitable, and Organized. It compares strengths, risks, market logic, and courses of action. The result is captured as a VRIO table and strategic actions.The Ansoff Matrix organizes growth options by market and product relation. It helps weigh expansion, diversification, and adaptation cleanly against each other.
Complexitydifferent
HighMediumMediumLow
Timedifferent
0.5-2 Tage1-3 h90-180 min45-90 min
Participantsdifferent
6-122-103-62-8
Formatdifferent
WorkshopWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Service Blueprint, Fail Points, Ownership MapPESTLE Map, External Risks, Strategic QuestionsVRIO Table, Strategic ActionsAnsoff Matrix, Growth Options, Risk Notes
Tagsno overlap
Service designOperationsJourneyBlueprint
StrategyMarketAnalysis
StrategyDiagnosisBusiness modelCapability
GrowthStrategyMarketPortfolio
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