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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration of the McKinsey 7S Framework with seven connected fields
Business Strategy
McKinsey 7S
Paper illustration for Change Analysis.
Operations
Change Analysis
Paper illustration for 3-Circle Venn Diagram
Facilitation
3-Circle Venn Diagram
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.McKinsey 7S checks whether Strategy, Structure, Systems, Shared Values, Skills, Style, and Staff fit together. Organizational misalignments become visible across multiple levers as a result.For a deviation after a change, the method isolates the influence of the altered condition. It narrows down which differences are relevant and which are just accompanying noise.When three perspectives matter at the same time, a Three-Circle Venn Diagram shows the overlaps and remainders precisely. It makes visible where shared effect arises and where only a partial perspective applies.
Complexitydifferent
HighMediumMediumLow
Timedifferent
0.5-2 Tage2-4 h45-120 min15-45 min
Participantsdifferent
6-123-122-62-8
Formatdifferent
WorkshopWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Service Blueprint, Fail Points, Ownership Map7S Assessment, Alignment Gaps, Change ActionsChange Matrix, Cause Hypotheses, Validation Questions, Action ListVenn Diagram, Overlap Notes, Differentiators
Tagsno overlap
Service designOperationsJourneyBlueprint
OrganizationStrategyAlignmentChange
ChangeRoot causeTroubleshootingComparison
ComparisonFacilitationAlignment
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