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| Criterion |  UX Design Service Blueprinting |  Product Strategy KPI Tree |  Facilitation Stakeholder Mapping |  Engineering Goal Question Metric |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list. | When an initiative depends on many people, interests, and power dynamics, Stakeholder Mapping systematically orders the environment. It shows who influences, who is affected, and where relationship management or safeguarding matters first. | Helps clarify technical problems, hypotheses, and next steps in concrete terms. It breaks a technical problem into testable parts. The result is captured as a GQM table and metric briefs. |
Complexitydifferent | High | Medium | Low | Medium |
Timedifferent | 0.5-2 Tage | 90-180 min initial, dann laufend | 60–90 min | 90-180 min |
Participantsdifferent | 6-12 | 3-8 | 2-8 | 3-6 |
Formatdifferent | Workshop | Workshop + async | Workshop + async | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | KPI Tree, Owner List | Stakeholder Map, Engagement Plan, Risk Notes | GQM Table, Metric Profiles |
Tagsno overlap | Service designOperationsJourneyBlueprint | MetricsStrategyAlignmentMeasurement | StakeholdersAlignmentFacilitationChange | MetricsMeasurementEngineeringAlignment |